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What Does A Operations Directot Of A Professional Services Firm Do?

Managing director Of Professional Services Job Clarification

Betwixt the years 2018 and 2028, Director Of Professional Services jobs are expected to undergo a growth rate described equally "much faster than average" at 18%, according to the Bureau of Labor Statistics. So if the idea "should I become a Manager Of Professional person Services?" Has crossed your mind, maybe y'all should accept the growth rate into account. In addition, the number of Manager Of Professional person Services opportunities that are projected to become available past 2028 is 71,600.

On average, the Director Of Professional Services annual salary is $136,300 per yr, which translates to $65.53 an hr. Generally speaking, Directors Of Professional Services earn anywhere from $92,000 to $200,000 a yr, which means that the height-earning Directors Of Professional person Services brand $108,000 more than than the ones at the lower end of the spectrum.

Information technology's hard work to become a Manager Of Professional person Services, but even the almost dedicated employees consider switching careers from time to time. Whether yous're interested in a more challenging position or just looking for a fresh starting time, nosotros've compiled extensive data on becoming a Clinical Director, Wellness Director, Nursing Director, and Service Managing director.

Manager Of Professional Services Jobs Yous Might Like

5 Director Of Professional Services Resume Examples

Willie Hill

Director Of Professional Services

Contact Data

Flushing, MI

(740) 555-7447

whill@instance.com

Skills

  • Project Management
  • Procedures
  • Portfolio
  • Production Development
  • SQL
  • Metrics
  • CRM
  • Human Resources
  • Strategic Programme
  • Client Engagement

Employment History

Director Of Professional Services 2019 - Nowadays

HCR Domicile Care

Flushing, MI

  • Led business organisation development and increased patient census to approximately 130 patients per month.
  • Directed and managed the Hospice interdisciplinary team of forty with eight straight reports including six R.N.

Senior Projection Manager 2016 - 2019

Qualcomm

San Diego, CA

  • Managed SW activity on internet connectivity device.
  • Developed and initiated new internal processes to improve programme and opportunity pipeline for Business concern Development and Project Direction teams.
  • Worked with the leadership team to develop a projection management methodology to improve project management efficiency and consistency across all projects.
  • Project Management, Construction Management and Site Development in the rapid deployment of a nationwide Mobile Television receiver Broadcast Network.
  • Get together software and hardware requirements needs and facilitate procurement and implementation between senior management and other plan/projection management leaders.

Senior Manager 2013 - 2016

NuVasive

San Diego, CA

  • Created milestone and resource dashboards to highlight portfolio delivery status and any resource constraints.
  • Provide Chemistry input, carry out Business Development, customer relationship.
  • Conducted ii internal process reviews per year enhancing compliance to existing procedures.
  • Led evolution and execution of almanac strategic planning process and managed portfolio management related activities.
  • Performed end-to-end project direction activities for Enterprise security service products and global programs Led cross-functional virtual team meetings and develop implementation/deployment plans

Managing director And Consultant 2000 - 2004

Toro

San Bernardino, CA

  • Designed and established the center of excellence for Agile Project Direction at Private Brands.
  • Conceived and created a webcast on project management best practices used to train one,000+ consultants.
  • Worked direct with customers seeking to replace and or upgrade their electric current HVAC Arrangement.

Education

Principal'due south Caste Business 2004 - 2005

Ashford Academy

San Diego, CA

Bachelor's Degree Business 1989 - 1992

California Country University - San Bernardino

San Bernardino, CA

Brandon Sanders

Director Of Professional Services

Contact Info

Rocky Hill, CT

(590) 555-3622

bsanders@example.com

Skills

Oversight

Financial Systems

Communication

Infrastructure

Ensure Compliance

Practice Management

Client Engagement

Client Service

Information Warehouse

Deject

Employment History

Director Of Professional Services 2015 - Present

Fiserv Rocky Hill, CT

  • Defined strategy and business plan for Customer Services through 5 Star Framework program.
  • Develop and execute internal Sales and Marketing business plans.
  • Oversee and optimize P&L of production development functions, ensuring evolution of cost-effective business organisation strategies.
  • Directed wholesale transformation of enterprise It infrastructure, operations, and technical services activities in progressively expanding role.

Information Engineering Director 2005 - 2015

Intel Hudson, MA

  • Chaired Change Direction Board and served as point of contact for all hardware and software alter approvals.
  • Improved Customer Services Metrics; devised action 90-day program.
  • Managed budget for infrastructure plus the new network equipment (router, switches).
  • Completed a global Primavera implementation to standardize project management tracking and reporting beyond the Company.

Principal 2000 - 2005

Ernst & Young New York, NY

  • Developed v direct reports by coaching, mentoring, providing stretch opportunities, and ensuring goals and preparation requirements were fulfilled.
  • Nerveless 3 years of drug sales information on the visitor's entire portfolio of drugs.
  • Progressed from Staff Consultant to Partner inside Healthcare Consulting Group.
  • Led and directed the Healthcare Practice appointment staffs, while acting equally an Interim CIO in selected accounts, as required.
  • Managed daily order book forecasting process to inform labor requirements for the distribution and customer service teams.
  • Nowadays before elected boards of directors, city councils, trade association panels and government regulatory agencies.

Senior Practice Director 1997 - 2000

Ernst & Young New York, NY

  • Managed project to implement SAP for Cosmic Healthcare West at St. Rose Hospital in Henderson, NV.
  • Collected 3 years of drug sales data on the company's entire portfolio of drugs.
  • Project Management: Managed iv projects to consolidate assets between two merged companies in billion dollar chemical enterprise.
  • Projection management for diverse client engagements.

Education

Master's Degree Business organisation 1986 - 1987

Miami Dade College Miami, FL

Available's Degree Business 1973 - 1976

Western Washington University Bellingham, WA

Jessica Cruz

Director Of Professional person Services

El Segundo, CA

(230) 555-4367

jcruz@example.com

Feel

Director Of Professional Services 2017 - Present

IRI El Segundo, CA

  • Worked with a small cross-functional squad to develop a new general IRI projection management process along with specific project templates.
  • Coordinated the assay pipeline betwixt offshore (India) resources and the Usa-based PepsiCo Analytics and Client Service teams.
  • Led large teams of US and offshore professionals including Developers, Analysts, QA professionals, and direction.
  • Supervised a client service team of six.
  • Streamline the projection management process by fostering adoption of best practices and methodologies.
  • Assisted in the establishment of goals, policies, and procedures for Family Support Services.

Operations Director 2011 - 2017

LA Fitness Los Angeles, CA

  • Championed project construction in excess of $98M for newly established medical facility.
  • Identify new business development opportunities within the marketplace.
  • Authored and implemented CHI-CTR business plan.

Manager Of Support Services 1997 - 2001

United states Marine Twentynine Palms, CA

  • Communicate and enforce policies and procedures.
  • Worked closely with Sales and Marketing to redefine technical services offerings, created collateral, website improvements and sales tools.
  • Supported the development of merchandising procedures utilized by field personnel.

Skills

Account Management Special Events Back up Services Data Technology Sales Goals Business concern Development Clinical Operations Ensure Compliance ISO Patient Care

Education

Master'south Caste Nursing 2001 - 2002

Kent State University Kent, OH

Available'southward Degree Nursing 1985 - 1988

Walden Academy Minneapolis, MN

Donna Powell

Director Of Professional Services

Employment History

Director Of Professional person Services 2018 - Present

Stericycle Oakbrook Terrace, IL

  • Performed Project Management on numerous projects for ALU.
  • Streamlined and focused the Client Services role to help drive a decrease in customer churn from 12% to 0.eight%.
  • Worked beyond multiple business units to resolve problems.

Regional Director 2014 - 2018

American Airlines Oakbrook Terrace, IL

  • Coordinated SABRE and Sales activity to convert 71 CRT's at 21 locations in 1989.
  • Hire, train, set goals and monitor functioning of sales representatives and direct reports.

Administrative Director 2004 - 2014

American Airlines Oakbrook Terrace, IL

  • Manage all direct reports providing them with training and evolution opportunity.
  • Implemented correct procedures for national groundwork checks/fingerprinting for over 700 employees ensuring state/federal compliance.
  • Process invoices and monthly expenses Procedure timekeeping on Kronos Receives and welcomes visitors Monitor and manage calendar and schedule meetings.

Authoritative Services Director 1991 - 1993

FedEx Memphis, TN

  • Provide back up to Regional Staff and Senior Terminal Managers on key processes / procedures / BETA Exam and rollouts.
  • Provide project management support, problem resolution, process improvement, assay and reporting of sales statistics.
  • Worked with team lead to implement procedures in facilities that led to zero defects on hereafter audits.
  • Supervised the daily functioning of the postal service, copy middle, and supply scheduling and distribution.

Teaching

Principal's Degree Business organization 1993 - 1994

DeVry University Oakbrook Terrace, IL

Available'due south Degree Direction 1978 - 1981

Indiana Wesleyan University Marion, IN

Contact Information

Oakbrook Terrace, IL

(530) 555-4492

dpowell@example.com

Skills

Product Development

Administrative Services

Data Assay

Project Management

Business Services

Administrative Procedures

Activity Plans

Company Goals

Client Service

Regional Operations

Elizabeth Lee

Director Of Professional Services

Brentwood, TN

(580) 555-4490

elee@case.com

Skills

Ensure Compliance Facility Federal Regulations Business organisation Development Practise Management Procedures Service Delivery Clinical Operations Safety Training Project Management

Employment History

Manager Of Professional Services 2015 - Nowadays

Comdata Brentwood, TN

  • Developed strategic roadmap for the recruitment media concern in the side by side iii years.
  • Participated in all aspects of product development, design, and vision for the production line.
  • Managed key accounts personally and successfully grew each client'south monthly spend with Lendio.
  • Started a new product evolution group within Oracle.
  • Project management, including manage and support site managers, project engineers, and outsourced consultants.

Nursing Director 2013 - 2015

Corizon Wellness Brentwood, TN

  • Provide leadership and management of over 100 staff members.
  • Will see patients as a health care coach in Wellness Center.
  • Managed a multi-specialty medical facility with 96 FTEs to include 12 primary intendance provides and xvi specialists.

Registered Nurse Supervisor 2010 - 2013

Higher Station Medical Center College Station, TX

  • Completed documentation on its affect on reimbursement and federal regulations in hopital electronic medical record system.
  • Provided pre-operative and post-operative education.
  • Direct patient care in the Neuro footstep downward unit likewise every bit the medical Neuro unit
  • Staff Evolution and Education services to health care providers within the organizations in social club to support achievement of quality patient outcomes.

Health Services Ambassador 2008 - 2010

The Coca-Cola Company College Station, TX

  • Create and evangelize PowerPoint training presentations as requested, backup function director equally needed.
  • Standardize SPLUNK forwarder deployment, configuration and maintenance across a variety of UNIX and Windows platforms.
  • Research Mail Checks, print backup and code in Payment Manager.

Education

Master's Degree Computer Science 1998 - 1999

Texas A&M University College Station, TX

Available'south Degree Informatics 1986 - 1989

Texas A&Thou University College Station, TX

Director Of Professional Services Skills and Personality Traits

We calculated that 18 % of Directors Of Professional Services are proficient in Software Development , Healthcare , and Project Management . They're likewise known for soft skills such as Detail oriented , Interpersonal skills , and Technical skills .

We break downwards the per centum of Directors Of Professional Services that have these skills listed on their resume here:

  • Software Development , xviii %

    Provide direction to technical teams deploying operating and training customer on complex video monitoring hardware and software solutions.

  • Healthcare , 16 %

    Directed an system of lx project management professionals and supporting staff dispersed throughout the United States delivering Healthcare software solutions.

  • Project Management , 11 %

    Pioneered avant-garde methodologies and tools with firm-wide adoption and significant productivity benefits for staff management, application development and projection management.

  • Business organization Development , 10 %

    Interfaced with Business organisation Evolution Managers and Sales Business relationship Managers to successfully secure new concern and ensure delivery of all projection attributes.

  • Client Relationships , 4 %

    Manage and build client relationships with key decision makers from project inception to post-implementation; ensure customer satisfaction.

  • Customer Service , 4 %

    Developed internal coordination procedure to ensure all infrastructure teams are working together to provide consistent quality client service.

Most Directors Of Professional person Services list "Software Evolution," "Healthcare," and "Project Direction" equally skills on their resumes. We go into more details on the most important Director Of Professional Services responsibilities hither:

  • The most important skills for a Director Of Professional Services to accept in this position are Item oriented. In this excerpt that we gathered from a Director Of Professional Services resume, yous'll understand why: "Medical and health services managers must pay attention to detail" Co-ordinate to resumes nosotros institute, Detail oriented can exist used past a Manager Of Professional person Services in lodge to "Assisted with contracts, RFP'southward and all details pertaining to new business and pricing. "
  • Some other trait important for fulfilling Director Of Professional Services duties is Interpersonal skills. Co-ordinate to a Director Of Professional Services resume, "Medical and wellness services managers discuss staffing issues and patient data with other professionals, such as physicians and wellness insurance representatives." Hither's an example of how Directors Of Professional Services are able to apply Interpersonal skills: "Fostered potent clientele relations and enhance the visitor prototype by using exceptional business relationship management and interpersonal skills. "
  • Technical skills is as well an important skill for Directors Of Professional Services to take. This example of how Directors Of Professional Services use this skill comes from a Director Of Professional person Services resume, "Medical and health services managers must stay up to appointment with advances in healthcare technology and data analytics" Read this excerpt from a resume to sympathise how vital it is to their everyday roles and responsibilities, "Served as the liaison between twoscore business units and Information Systems section facilitating discussions about business organization and technical needs. "
  • In guild for certain Manager Of Professional person Services responsibilities to be completed, the job requires the skill "Analytical skills." According to a Manager Of Professional Services resume, "Medical and wellness services managers must understand and follow current regulations and adapt to new laws." As an instance, this snippet was taken directly from a resume almost how this skill applies: "Planned and managed software implementations, data conversions, ERP integration and certificate imaging. "
  • Yet another of import skill that a Director Of Professional Services must demonstrate is "Communication skills." These managers must effectively communicate policies and procedures to other health professionals and ensure their staff'due south compliance with new laws and regulations. This is clearly demonstrated in this case from a Director Of Professional Services who stated: "Led the development, product, pricing, positioning & placement of over 100 networking and telecommunications product/service offerings. "
  • Some other skill commonly found on Director Of Professional Services resumes is "Leadership skills." This description of the skill was found on several Director Of Professional Services resumes: "These managers are often responsible for finding creative solutions to staffing or other administrative bug" Here's an case from a resume of how this skill could fit into the twenty-four hour period-to-twenty-four hour period Manager Of Professional Services responsibilities: "Collaborated with 60 minutes, Strategy Engineering science and Line of Business Operational leadership to establish both corporate and BU-specific curricula. "
  • See the full listing of Director Of Professional Services skills.

    After discovering the virtually helpful skills, we moved onto what kind of education might be helpful in becoming a Manager Of Professional person Services. We institute that 65.0% of Directors Of Professional Services have graduated with a bachelor'southward caste and 16.6% of people in this position have earned their principal'due south degrees. While about Directors Of Professional Services have a college caste, you may find it's as well truthful that generally it'south possible to be successful in this career with simply a high school degree. In fact, our enquiry shows that one out of every 8 Directors Of Professional Services were non higher graduates.

    The Directors Of Professional Services who went onto higher to earn a more than in-depth educational activity generally studied Nursing and Business, while a pocket-sized population of Directors Of Professional Services studied Calculator Science and Electrical Engineering.

    When you're ready to become a Director Of Professional Services, you might wonder which companies hire Directors Of Professional Services. According to our enquiry through Director Of Professional person Services resumes, Directors Of Professional Services are mostly hired by Verizon Communications, Arcadis, and Fiserv. Now is a adept time to utilise as Verizon Communications has xviii Directors Of Professional Services task openings, and in that location are xiii at Arcadis and 13 at Fiserv.

    If you're interested in companies where Directors Of Professional Services brand the most money, you'll want to employ for positions at Google, Citigroup, and Adobe. We institute that at Google, the average Manager Of Professional person Services salary is $195,388. Whereas at Citigroup, Directors Of Professional Services earn roughly $174,673. And at Adobe, they make an boilerplate salary of $169,988.

    View more details on Director Of Professional Services salaries across the The states.

    Nosotros also looked into companies who rent Directors Of Professional Services from the top 100 educational institutions in the U.Due south. The height three companies that hire the most from these institutions include Allegiance Investments, JPMorgan Hunt, and Oracle.

    The three companies that hire the most prestigious

    manager of professional services

    due south are:

      Director Of Professional Services Jobs You Might Similar

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      What Clinical Directors Do

      A clinical director is a managing professional who manages the piece of work of healthcare providers to ensure quality patient intendance is accomplished. Clinical directors are responsible for organizational tasks such equally adjusting staff schedules, explaining insurance benefits to the patients, and managing financial reports. They tin can piece of work either in pocket-size clinics with a smaller workforce or larger hospitals with multiple departments. Clinical directors may also help in the hiring process of healthcare providers and should establish a positive work environs.

      In this section, nosotros compare the average Director Of Professional Services annual salary with that of a Clinical Director. Typically, Clinical Directors earn a $37,297 lower bacon than Directors Of Professional person Services earn annually.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both Directors Of Professional Services and Clinical Directors positions are skilled in Customer Service, Service Delivery, and Patient Care.

      These skill sets are where the common basis ends though. A Director Of Professional person Services responsibility is more probable to crave skills like "Software Development," "Healthcare," "Project Management," and "Concern Evolution." Whereas a Clinical Director requires skills like "Procedures," "Facility," "Treatment Plans," and "Physical Therapy Services." Merely past understanding these unlike skills yous can run into how different these careers are.

      Clinical Directors receive the highest salaries in the Internet manufacture coming in with an boilerplate yearly salary of $124,802. Simply Directors Of Professional Services are paid more in the Engineering industry with an boilerplate salary of $107,449.

      Clinical Directors tend to reach higher levels of education than Directors Of Professional Services. In fact, Clinical Directors are 16.0% more likely to graduate with a Chief's Caste and eight.4% more likely to have a Doctoral Degree.

      What Are The Duties Of a Wellness Director?

      Typically working at gyms and health centers, a wellness coordinator utilizes their health and fitness expertise by designing and developing wellness programs involving workout and diet plans. Among their responsibilities include performing inquiry and analysis to place the clients' needs, gathering and analyzing information to determine the strengths and weaknesses of current programs, and implementing solutions against problem areas. They must also liaise with internal and external parties, coordinate staff, and develop strategies to optimize program operations, ensuring efficiency and client satisfaction.

      Next up, nosotros have the Wellness Director profession to expect over. This career brings along a lower average bacon when compared to a Director Of Professional Services annual salary. In fact, Health Directors bacon departure is $86,949 lower than the bacon of Directors Of Professional Services per year.

      A similarity between the two careers of Directors Of Professional Services and Wellness Directors are a few of the skills associated with both roles. We used resumes from both professions to find that both employ skills like "Oversight," "Patient Intendance," and "RN. "

      But both careers also use dissimilar skills, according to real Managing director Of Professional Services resumes. While Director Of Professional Services responsibilities can utilize skills similar "Software Development," "Healthcare," "Project Direction," and "Business organisation Development," some Wellness Directors use skills like "Wellness Care," "Direct Supervision," "CPR," and "State Regulations."

      Health Directors may earn a lower bacon than Directors Of Professional Services, but Health Directors earn the most pay in the Media industry with an average bacon of $80,395. On the other side of things, Directors Of Professional person Services receive college paychecks in the Technology industry where they earn an average of $107,449.

      When it comes to the differences in education between the two professions, Wellness Directors tend to accomplish similar levels of educational activity than Directors Of Professional person Services. In fact, they're 4.0% less probable to graduate with a Master's Caste and 8.iv% less likely to earn a Doctoral Degree.

      How a Nursing Director Compares

      A nursing managing director's office is to oversee and evaluate all nurse staff in a hospital or organization, ensuring their efficiency at providing care towards patients. A nursing director's responsibilities mainly revolve around administrative tasks such as analogous with physicians and other consultants, producing reports, conducting assessments, managing the budget and expenditures, and resolving issues. Furthermore, a nursing director must keep and maintain accurate records, ensuring all procedures adhere to the highest health standards and aligns with the hospital'south policies and regulations.

      The 3rd profession we take a look at is Nursing Director. On an boilerplate scale, these workers bring in lower salaries than Directors Of Professional Services. In fact, they make a $47,623 lower salary per twelvemonth.

      By looking over several Directors Of Professional Services and Nursing Directors resumes, nosotros found that both roles utilize similar skills, such as "Client Service," "Oversight," and "Patient Care." But across that the careers await very different.

      Every bit mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from Directors Of Professional person Services resumes, they are more than probable to accept skills similar "Software Development," "Healthcare," "Project Management," and "Concern Development." But a Nursing Manager might take skills like "Wellness Care," "Procedures," "CPR," and "Emergency."

      Nursing Directors make a very skillful living in the Health Care manufacture with an average almanac salary of $93,778. Whereas Directors Of Professional Services are paid the highest bacon in the Technology industry with the average beingness $107,449.

      Nursing Directors typically study at lower levels compared with Directors Of Professional Services. For example, they're 5.8% less likely to graduate with a Master'due south Degree, and 0.5% less likely to earn a Doctoral Degree.

      Description Of a Service Director

      A service director is responsible for managing and implementing client service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business organization opportunities to improve customers' feel, monitoring the functioning of the customer service team, developing strategic procedures on service commitment, creating new promotional offers and services, and coaching the squad to increase business productivity. A service director must have excellent leadership and communication skills, as well equally all-encompassing knowledge of the customer service industry to atomic number 82 the squad and boost company sales.

      The fourth career nosotros wait at typically earns lower pay than Directors Of Professional Services. On average, Service Directors earn a difference of $17,711 lower per twelvemonth.

      While both Directors Of Professional Services and Service Directors complete twenty-four hour period-to-day tasks using similar skills like Healthcare, Project Management, and Business Development, the two careers also vary in other skills.

      Each job requires unlike skills like "Software Development," "Client Relationships," "Professional person Services," and "Product Evolution," which might show upwardly on a Director Of Professional Services resume. Whereas Service Director might include skills like "Procedures," "Facility," "Heart," and "Surgery."

      At present, permit's accept a closer look at the financials in each career. The Professional person industry tends to pay more for Service Directors with an average of $143,025. While the highest Director Of Professional Services annual salary comes from the Technology industry.

      The average resume of Service Directors showed that they earn similar levels of didactics to Directors Of Professional Services. So much so that the likelihood of them earning a Master'south Degree is i.3% more. Additionally, they're more likely to earn a Doctoral Degree past 1.0%.

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